1-800-SENDSILK is a division of SILK PLANTS PLUS, a family-owned business since 1989 selling high quality silk trees, plants, floral arrangements, art work, and home accessories. Each item is handcrafted by our talented designers, expertly packed, sent Federal Express and arrives anywhere in the continental U.S. in seven to twenty working days. Silk Plants Plus Guarantee If for any reason, you are not satisfied with an item from Silk Plants Plus, please return the item within 30 days for a full refund or prompt exchange. Every item is backed by our 100% customer satisfaction guarantee. A 15% re-stocking fee may apply for returned merchandise. Privacy Policy At Silk Plants Plus, we consider the information you have chosen to share with us to be personal and will not sell or share any of this information without your express consent. All credit card information will be kept in a secure environment at all times. WE WILL NOT SHARE THIS INFORMATION WITH ANY OUTSIDE SOURCE FOR ANY REASON WHATSOEVER. Our Address: Silk Plants Plus.com 1724 Staysail Drive Valrico, FL 33594 Ordering •Online Secure Shopping Cart: We offer an online shopping cart on a secure server. Please feel confident to order online with your credit card. We accept Mastercard, VISA, American Express, and Discover cards. Your transaction will be fast, and you'll have a record for your files. At Silk Plants Plus we consider the information you have chosen to share with us to be personal and confidential. •Credit Card Orders by Telephone or Fax: If you prefer to call in your order, call 1-800-SENDSILK (or...1-800-736-3745) (10am to 6pm E.S.T. Monday-Friday) or fax (1-813-707-1648) 24 hours a day. Before you call us, we recommend that you have a list of the items you would like to order and have your credit card and expiration date handy. We accept Mastercard, VISA, American Express, and Discover cards. Your transaction will be faster, and you'll have a record for your files. On fax orders, please print and use the U.S. Mail Form on our site at www.1800sendsilk.com •Mail Order: If you prefer to mail in your order, you may do so with either a check or credit card information to Silk Plants Plus.com, 1724 Staysail Drive, Valrico, FL 33594. We cannot accept C.O.D. orders. Customer Service Please call 1-800-SENDSILK (or...1-800-736-3745) Monday through Friday between the hours of 10 a.m. and 6 p.m. (ET). Our customer service representatives will be pleased to help you with product advice or answer any of your questions about orders already placed. You may also email us any questions or comments at sendsilk@aol.com. All email will be responded to within 24 hours. We Make Gift Giving Easy! Distinctive handmade designs make great gifts for any occasion. We'll send those special gifts directly to the lucky recipients, along with your personal message (prices will be our secret). Just tell us it's a gift and we'll take care of the rest. Silk Plants Plus gifts are ideal for BUSINESS gift needs, especially during the Holiday season when you want to thank your customers or business partners. It's the ultimate in gift-giving convenience! So relax and shop at your leisure, we're always open. Call toll free 1-800-SENDSILK (or...1-800-736-3745) or if you are not sure what gift would be best, email us for the perfect gift ideas. About Shipping A shipping and handling charge is added for each item ordered. Silk plants shipped within the continental U.S. have a $3.99 to $19.99 charge added. Please call 1.800.736.3745 with any shipping questions. We ship the majority of in-stock orders within 3-7 days and in most cases delivery to your home will average 7-14 working days. All of our merchandise is carefully packaged in premium strength corrugated cartons to ensure that your item(s) arrive intact and beautiful. The majority of Silk Plants Plus merchandise is shipped via Federal Express Ground Service. Prices on this site are current and supercede prices in all previous catalogs. Prices are subject to change in future catalogs. Thank you for shopping Silk Plants Plus! Call 1-800-sendsilk (1-800-736-3745) 10am to 6pm anyday for additional selections, special needs, customer service, or for ordering.